Relationship Between Hard Total Quality Management Practices and Organizational Performance in Municipalities

Abstract

Hard total quality management has now become the major business strategy in current management and has currently been taken up by companies around the globe. The aim of the study is to determine the relationship between hard total quality management practices and performance in municipalities. A quantitative research design was adopted to collect data. Multiple regression analysis method was used to conduct this study. The findings of the study will contribute to both theory and practice. The results of this study have important contributions and implications for practitioners and policy-makers in these five developing countries. Empirical evidence revealed that hard total quality management has relationship with performance. The findings also implied that hard total quality management has positively relation with performance and there is difference in organizational performance mean between all these countries.