PROCESS MAPPING FOR SERVICE DELIVERY THROUGH NSDG IN PUBLIC TRANSPORTATION IN INDIA

Abstract

The involvement of e-Governance and Information and Communication Technology (ICT) in service delivery has been affecting every facet of governance. The public transportation sector is also enhancing their administrative and service delivery mechanism using Information and Communication Technologies. The existing public transportations (especially buses under SRTC-State Road Transport Corporations) in India provide cataloging and transaction related information on their websites, which lags due to absence of integrated and interoperable approach. Introduction of National e-Governance Service Delivery Gateway (NSDG) through the government of India helps to interconnect various departments at central level state level and municipal level. Public transportation especially SRTC’s of different state should exploit the functionalities of NSDG to provide interconnected network of public transportation in India. The paper elaborates process mapping of public transportation for effective incorporation of National e-Governance Service Delivery Gateway (NSDG) using Accuprocess modelling tool. Process mapping provides a greater understanding of the information flow between different SRTC’s of India which provides integration and interoperability for public transportation.