The Application of Interpersonal Relationship Poll to the Enhancement of Management Efficacy

Abstract

Problem statement: Every employee needs to directly face their different superiors and subordinates that he must have ability to get along with other people or teams. It is the ability that he could communicate, coordinate, convince, negotiate and inspire his working partners smoothly and the organization, leadership and control could be implemented in accordance with the established plans. So the interpersonal relationship of employees may severely affect an organization. Although many enterprises have developed their own assessment systems, most of the systems focus on performance evaluation and few of them explore the efficacy of organization from the angle of employee’s interpersonal relationship. Approach: This study aims to develop a well-rounded model for the interpersonal relationship poll that every employee could receive poll for his own interpersonal relationship. Through the questionnaire poll that includes self-assessment and other’s assessment, one could systematically and methodically see himself from the eyes of others and understand whether he is an asset or a liability in the operation of organization, a resistance force or a boosting force that he could modify his own interpersonal relationship and in turn enhance the operational efficacy in organization. Results: The model for interpersonal relationship poll developed by the study has been practically applied. After an employee understand his working partners’ views on him in the poll, his relationship with other colleagues is improved and his performance is enhanced. Conclusion: The interpersonal relationship poll made full use of the approaches in raising questions to the persons involved for self-evaluation and assessed by others, jumped out passive and slow one-way self-examination and turned to positive, quick two-way communications that were substantially helpful in harmonizing interpersonal relationship and enhancing the operational efficacy in organization.