Knowledge Management Capabilities Rubrics
- 1 University Technology Malaysia, Malaysia
Abstract
Problem statement: Recently researchers discerned the vitality and importance of Knowledge Management Capabilities (KMC) evaluation in organizations. In fact evaluation of KMC helps to prevent failure in Knowledge Management (KM) projects. Approach: One of the most popular methods in the phase of evaluating KMC is Fuzzy method which evaluates seven attributes of KMC. Fuzzy needs KM experts to give their opinion about these attributes as input data. However in some organizations these experts are not available. Results: Therefore in this study a rubric matrix is developed as an assessment tool with ordered rank (very high, medium and very low) of descriptive characteristics of criteria (seven attributes) that organizations wish to evaluate. Conclusion: This rubric is applicable for members of an organization which are not familiar completely with KMC and also will be maintained by analyzing and surveying many different researches.
DOI: https://doi.org/10.3844/ajebasp.2011.439.443
Copyright: © 2011 Azizah bt Abdul Rahman and Sara Hassani. This is an open access article distributed under the terms of the
Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
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Keywords
- Knowledge Management Capabilities (KMC)
- knowledge management infrastructure
- knowledge management processes
- rubric matrix